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Placing Your Order

How do I place an order?

We continually refine our ordering process with the aim of making it as simple, quick and secure as possible. Before ordering, please ensure you check the following details:

You have chosen the correct size for your product

You are aware of the delivery dates for the product

You are aware of the Terms and Conditions, specifically relating to jerseys with shirt printing, or retro items, as these are non-cancellable. If you are need help with any of the above points, you can ask our staff using the ‘Ask a Question’ link which can be found on the product page. This allows our team to give you custom feedback tailored to the specific item you wish to order.

Once you have finished adding items to your basket, click the ‘Checkout’ button.

If you are a new customer you will be asked to input your delivery and billing address. You will then be taken to our secure payment page, where you can pay with your credit / debit card, or paypal. On completion of the order, you will be shown an order confirmation page and receive a confirmation email (please make sure you enter your email address correctly).

If you are an existing customer you will be asked to login, if you have not already done so. Your delivery and billing address will by default remain the same as your previous order, although you do of course have the option to change these. You will then be taken to our secure payment page, where you can pay with your credit / debit card, or paypal. On completion of the order, you will be shown an order confirmation page and receive a confirmation email.

All payments processed at UKSoccershop are fully secure and take place through trusted payment processors Worldpay (www.worldpay.com) or Paypal (www.paypal.com). All the personal information is encrypted, meaning it can’t be read as it travels over the internet. At no point during the transaction will anyone at UKSoccershop see your payment details. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and all you have to do then is sit back and wait for the goods to be delivered!

Is placing an order secure?

When you order anything from UKSoccershop your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on UKSoccershop.com as safe as possible. At no point do any of our team view any of your card details, these are kept completely private at all times.

Our payments are processed by Worldpay (www.rbsworldpay.com) which is part of the Royal Bank of Scotland Group and Paypal (www.paypal.com), an eBay owned organisation.

Where can I find my credit/debit card security number?

Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

What payment methods do you accept?

We offer a number of payment methods, all of which are processed securely through our server. Your card details are fully encrypted and at no time does anyone from our team ever see your card details - these are kept fully secure and private.

RBS Worldpay

Our main payment method is Worldpay (http://www.rbsworldpay.com/), our secure credit and debit card processors. Part of the Royal Bank of Scotland, Worldpay allows the secure processing of payments by VISA, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Maestro, JCB and Solo caards.

Please select the desired payment option and proceed to the next page where you will enter the card details. Based on the type of card you are using for payment, you may then be asked to enter further details to enhance the security of the transaction. This request of information comes direct from your card issuer and relates to a password that identifies you as the authorised user of the card. If you do not have a password set up you can do so online during the transaction.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. Internet Fraud is Illegal and perpetrators will be prosecuted in all cases.

Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time. We are unable to accept cheques, cash, or postal orders via the website.

Card fraud is illegal and perpetrators will be prosecuted in all cases.

Paypal

We also accept payments by paypal (www.paypal.com). You can fund paypal payments through existing funds in your account, or by any credit / debit card, bank transfer or cheque.

Bank Transfer / Cheque

While we strongly recommend Worldpay or Paypal payment methods, as these allow for much faster processing of your order, we do accept payments by bank transfer or cheque if you do not feel comfortable processing your order online.

How do I change the currency on the site?

Click the appropriate currency symbol at the top right of the page.

When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.

I have a question about shirt printing?

UKSoccershop offer a wide range of shirt printing services, both on new orders and on shirts that you already own.

For full details of our shirt printing services, please click here.

Can I request an urgent delivery?

We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority. Please note though that some aspects of the order process (such as delivery of printing or stock from external suppliers) is outwith our control and we are unable to speed some parts of the order up in these circumstances.

All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.

If your order is conditional on a certain delivery date being met, you should contact our sales team prior to placing the order. Our team will check on availability and advise you of likely delivery terms so you can place the order, which will then be marked as a priority.

If you wish to order and have a certain delivery date in mind which is non-essential but you would hope we can meet, the quickest way forward is to go ahead and place your order via the website. We have different teams who process the orders and who answer our emails, so this will ensure your order goes immediately into our system and will let it get processed in the quickest time. During checkout, you will see an order comments box where you should note down any requests for your delivery. We cannot guarantee we will be able to meet this request, but we can promise it will be noted down and where possible, we will deliver the item on time.

Of course, all orders are considered urgent by UKSoccershop and we ship everything as quickly as we can, so there is a good chance your delivery will be made on time even where an urgent request has not been made.

I'm having a problem placing my order?

We are sorry to hear that. Please contact our sales team and we will be happy to assist you with placing your order. To help us re-create the issue at your end and troubleshoot, please provide as much information as possible. Specifically, it would be useful to know which browser and version you are using, as well as the page the error is occuring on any specific error message you are getting.

Please note that if you are trying to place an order relating to a promotional offer or voucher code which is close to expiring, we will honour the terms of this offer even after it has expired, assuming you make contact with us regarding the problem prior to the expiry of the offer.

I would like to request additional information?

If you require further information about any aspect about your order or any service provided by our website, our customer service team are more than happy to assist you. You can submit a ticket which will be reviewed by our customer service team and replied to as soon as possible.