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UKSoccershop 100% Satisfaction Guarantee

We're committed to selling high quality products and every purchase at uksoccershop.com comes with a 100% Satisfaction Guarantee. If you are not fully satisfed with any purchase from us, or it is not suitable, we'll take it back with no questions asked. Simply return any unused goods within 30 days, along with all original packaging and tags, for a full refund or exchange.
Return Exclusions

Please note that the following goods may not be returned for refund or exchange.
  • Items which have been worn (unless proven to be faulty)
  • Items which have had the tags removed
  • Items which have been personalised in any way, including printing or sleeve badges
  • Retro Shirts
Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use Royal Mail Recorded Delivery Service when returning the goods. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

We offer a fully tracked collection service where we will organise the collection of you order from a place and day of your choosing, this service is available Monday to Friday, 0900-1700. This service is currently available in the UK only and will cost 6.99. If you wish to use this service please contact Customer Services.
How do I return my item?

To return your item, please login to your My Account page and choose the appropriate order from my orders. Please click on the request update button, where you will be able to notify us of your intention to return the order.

You will also be provided with a link to download our return form, which includes all the relevant instructions and must be included with all returns.
What should I do if I receive the wrong item?

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product using the instructions above by recorded delivery and enclose a completed returns slip (this can be found on the back of your delivery note) and proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

If you are returning items over 100 value, you should use special delivery as your payment method. UKSoccershop will not take responsibility for lost orders over this value which are not sent via special delivery.

If you are returning items under 100 in value, please use recorded delivery. Should the parcel be lost, we will cover the difference between the order value and the value paid out by Royal Mail.
I want to check on status of my return

Once your return has been received by us, our customer services team will send you an acknowledgement that it has been received. We will process any exchange or refund you have requested, or contact you if we require additional information.

You may check your return status at anytime by logging into your My Account page and viewing your order history.

We will process all returns within 10 working days of receiving the package from you. If you feel this period has expired, it may be because we have not received the return or are unable to identify it with you.

If you sent the package without the return form or any details to identify you, our team will not be able to match it with your order. You should therefore email us using the form below with the tracking number of the returned shipment. We will verify it has been received and then proceed as per your request.

You should also check with the postal service to check the shipment has indeed been delivered to us. If you need help claiming for a lost parcel, our team will be happy to assist you.

I would like to make a complaint?

We are sorry to hear that you are not satisfied with our service and will do our utmost to make it up to you where possible. All complaints should be made in writing and sent to: Head of Customer Service,UKSoccershop,42 Mote Hill,Hamilton,ML3 6EF,United Kingdom, All complaints will be responded to within 10 working days.

Please provide as much information as you can when making your complaint to allow us to deal with it in the most efficient manner. Please ensure you provide your order number and full contact details, including your email address.

Please also provide suggestions as to how we can make things up to you. All reasonable suggestions will be considered, where appropriate.

I would like to request additional information?

If you require further information about any aspect about your order or any service provided by our website, our customer service team are more than happy to assist you. You can submit a ticket which will be reviewed by our customer service team and replied to as soon as possible.

 
 
 

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