What countries do you ship to?
We are both proud of and committed to our vast international audience and ship to every country in the world. We are based in the UK and all our orders will be shipped from the UK, however we are able to provide fast, cheap and efficient international deliveries.
How soon will my order be shipped?
Due to the wide range of products we sell and the various customisation options we offer, there is no single answer to this question, so we will do our best to explain the different scenarios, while you are of course welcome to contact us for an exact delivery quote on a specific product.
The majority of our items are in stock and if they require no shirt printing or other customisation, will ship the next working day if ordered before 2pm. This is the scenario in most cases, as we generally hold all items in stock.
From time to time, items will be on backorder for various reasons such as delayed deliveries from suppliers or temporary stock shortages. In these circumstances, stock is generally received in approximately 7-10 working days, at which point it will be shipped immediately to you. If you have an existing order, please check your order history within your account, where further information about the current status will be given. If you are looking to place a new order, you are welcome to contact us to clarify the delivery terms.
If you require shirt printing on your shirt, we quote an average of 5-7 working days for your shirt to be printed and shipped. In many cases, the shipment can be made faster than this and for popular player names such as Messi, Ronaldo, Torres, etc, we can often make the shipment within 2-3 days.
The speed of the delivery depends both on the delivery of the printing from our supplier and on current order volumes. At peak times, you should allow 30 days for your shirt to be printed however this is a precautionary warning and generally only relates to heavily customised printing or name and numbers for our more obscure shirts. Generally, 5-7 working days is a good indication of delivery times.
Please note, the ordering of printed shirts makes your order non-cancellable for a period of 30 days after the order has been placed. In accordance with Distance Selling Regulations, we are unable to accept the return of printed shirts.
We supply a wide range of retro shirts from a number of the leading suppliers around the world. While we do generally keep the most popular shirts in stock and available for fast delivery, a number of our retro products are custom ordered from the manufacturer.
Under these circumstances, we advise 4-6 weeks for delivery of retro products. Similarly, as the shirts are then custom manufactured to your specifications, we are unable to accept the cancellation or return of retro products.
The above statement can change for some of our most popular product lines, but will be at our discretion and will only be accepted if you contact us prior to placing your order and reach an agreement with us.
How long does the shipment take?
After the item has been shipped, we are unable to control the shipment times, however the following timescales are a good general guide.
UK shipments are generally received within 1-2 days, although the majority arrive next day.
EU shipments are generally received within 10-14 days. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments are received in as little as 3-5 days.
International Shipments are generally received within 2-3 weeks. While it can sometimes take longer and you should not panic if it exceeds these timescales, many shipments to our most popular destinations such as USA, Canada, Australia, New Zealand and parts of Asia are received in 1 week or less.
Which courier will deliver my goods?
All UK shipments are made via Royal Mail. The delivery will be made either by 1st class recorded delivery or special delivery depending on the value of your shipment.
Both methods will be delivered by your normal postman and will require a signature.
International shipments are made via Parcelforce. You may request priority delivery through Fedex, UPS or DHL but you will be responsible for arranging the shipment as well as all costs relating to the courier. Please contact our team if you wish to request these methods.
Can I change my delivery address?
Up until the point your order has been picked for dispatch, you are able to change your delivery address.
You can update your delivery address by logging into your My Account page and viewing your My Orders summary.
Within the specific order page, if you hover over the recipient details you will see an option to change both your billing and delivery address. Simply update your address and your shipment will be sent to the provided address.
Once the order has been picked for dispatch, it is too late for us to change the address and the option to change address within your account will disappear.
How will I know when my order has been shipped?
You will receive an email notification when your order has been picked for dispatch, then a second notification when the order has been shipped.
You can also check on the current status from within your My Account page.
What will happen if no one is in when my parcel is delivered?
As all our orders require a signature, the postman will not be able to deliver the parcel if nobody is at home. In these cases, the parcel will be taken to your local sorting office where it will be available for collection.
In theory, the postman should leave a card notifying you that you have missed the delivery and informing you of how to collect the return. However, in our experience, this often does not happen and it is possible that you may miss a delivery and not be notified. Therefore, please keep this possibility in mind if it is likely you may have missed a delivery.
If you do not collect the parcel from your local sorting office, it will eventually be returned to us. The period the sorting office hold the parcel for tends to vary and is not within our control. Items returned to us for non-delivery can be sent back out to you, but additional postage charges will occur.
What happens if my order doesn't arrive?
In the event that your parcel doesn't arrive, you should notify us. Within your My Account page, you will find details of how long to wait before reporting a missing delivery, as well as an option to do so.
If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order before contacting the Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.
If the parcel has indeed been lost, we will claim compensation from Royal Mail. We will then resend your item or issue a full refund if you no longer require it.
Do you deliver to British Forces Post Office (BFPO)?
Yes, we regularly delivery to BFPO addresses.
I would like to request additional information?
If you require further information about any aspect about your order or any service provided by our website, our customer service team are more than happy to assist you. You can submit a ticket
which will be reviewed by our customer service team and replied to as soon as possible.